Terms & Conditions

1. Introduction

This website is intended for customers to browse the menu, place food orders, and access restaurant services. You agree not to misuse the site for any unlawful activities.

1.1 Use of Website

By using our website, you confirm that all information provided is accurate and you will not engage in any fraudulent or harmful activities.

1.2 Food Orders & Acceptance

• Order confirmation will be sent via SMS/Email.
• Orders are subject to availability and operating hours.
• We reserve the right to cancel orders due to stock or technical issues.

1.3 Pricing & Payment

• All prices are in INR and may include/exclude taxes.
• Payments are processed securely via trusted gateways.
• Orders are confirmed only after successful payment.

1.4 Food Quality & Allergens

We ensure hygienic food preparation. Customers are advised to check ingredients and inform us about allergies before placing orders.

1.5 Limitation of Liability

We are not responsible for delays caused by traffic, weather, or unforeseen circumstances. Liability is limited to the order value.

2. Shipping / Delivery Policy

2.1 Delivery Areas

Delivery is available only in serviceable locations listed on our website.

2.2 Delivery Time

Estimated delivery time: 30–90 minutes. Delays may occur during peak hours.

2.3 Delivery Charges

Applicable charges will be shown at checkout.

2.4 Proof of Delivery

OTP or signature may be required at delivery.

3. Cancellation & Refund Policy

3.1 Cancellation by Customer

Orders cannot be canceled once placed as food is prepared fresh.

3.2 Cancellation by Restaurant

• Item unavailable
• Technical/pricing errors
• Unserviceable location

3.3 Refund Policy

• Order canceled by restaurant
• Payment deducted but order not confirmed
• Wrong or missing items

3.4 Refund Process

Refunds are processed within 5–7 working days.